Delivery 2.0

Direct-to-consumer takes on new meaning as goods can find their way to any convenient, and changing, personal location, not just personal address.


Consumers demand faster delivery and narrower time slots but accept that this level of service requires additional payment.

There is also acknowledgement that some goods ordered online may be of poorer quality.


A de facto premium service with integrated solutions that don’t require consumers to be present for delivery or return, giving them more freedom.

New packaging technologies preserve food quality and extend longevity and innovative interfaces revolutionise the customer experience.

How is this manifesting?
Through the eyes of our StreetScapers…

“Late night dining is still present in old and young Malaysians which makes 24/7 services or extended hours appreciated today, however, few businesses are being innovative enough with their offerings to deliver to exactly where the person is!”

Lavina, Malaysia

“Lotte Mart continuously integrates technology into its shopping experience to provide a better and more convenient experience for the consumer.”

Gagyeong, South Korea

Uber’s latest promise to the major urban centres in which it operates is that delivery of goods via Uber will always take under 30 minutes from now on. Uber is now the world’s largest food delivery business.

Smart locks that can be opened with one time passcodes free up consumers

Wallmart has partnered with August SmartLock to enable its drivers to use one time codes to enter customers’ homes to unpack and refrigerate any perishable food. Customers can track the delivery and even watch it via smart cameras.

Tagging every corner of the world in a universally accessible system so that unmapped and unregistered locations can be accessible

What3words provides a precise and simple way to share and access locations more quickly and accurately across the world, making no address off-limits for delivery.